GENERAL INFORMATION

 

 

SAMPLES

  1. Random or blank samples are billed at EQP.  We only accept samples returned in perfect condition with original package within 30 days for credit, excluding freight.
  2. Speculative samples are billed at 1st column price plus the appropriate setup fee.

 

ACCEPTANCE OF ORDER

  1. All orders are acknowledged in writing or by an Order Acknowledgment via e-mail or fax.
  2. All orders are accepted subject to our standard delivery terms.  If for any reasons MPI cannot meet the required delivery, you will be contacted by a Customer Service Representative.
  3. All orders are subject to credit approval.

 

ARTWORK

  1. We accept art form of CorelDraw (.CDR), Adobe Illustrator (.AI) formats, and Encapsulated Postscript (.EPS) vector files, or properly made PDF from VECTOR files.
    Recommended fonts for etching:
    Arial, AvantGarde Md BT, Optima Bold, Tahoma, Verdana
  2. Laser Engraving or Deep Etching - Art must be saved in black and white vector line art mode.  Convert all text to curves/outlines for font accuracy.  Personalization over 10 names must be submitted in an Excel file.
  3. Silk Screened - Please supply in full color with PMS# marked.
  4. If artwork needs to be touched up, manipulated or color separated, art charges will be incurred. These charges will be acknowledged before proceeding with the order.

 

PDF / PAPER PROOF

All orders will be acknowledged by a PDF/paper proof via e-mail or fax.  The first 3 proofs are free of charge; a $12.50(G) surcharge will apply for each additional revised proof.

 

CHANGE OR CANCELLATION

Any change to, or cancellation of an order in process will be subject to costs incurred to date and a $50.00(G) cancellation charge will apply.  Changes to a purchase order must be signed off in writing.

 

OVERRUNS & UNDERRUNS

5% over or under runs are considered complete orders.  We always strive to ship exact quantities whenever possible.

 

SHIPPING

  1. All merchandise are shipped FOB El Monte, CA.
  2. Freight charges to be prepaid and invoiced unless otherwise requested.
  3. Freight insurance will be charged on each shipment.
  4. A drop ship surcharge of $6.25(G) per DOMESTIC location is applied for more than one shipping location.

 

INTERNATIONAL SHIPPING

Due to the special handling, a documentation charge of $15.00(G) is applied to each international location. The distributor must supply the DECLARED VALUE to be used on the export shipping documents.  Duties and Taxes may be billed additionally up to 90 days after shipping.

 

CLAIMS

  1. Merchandise cannot be returned for any reasons without written authorization from MPI.  Any merchandise that is returned without written authorization will not be accepted.
  2. MPI must be notified within 10 days from receipt of shipment of any shortage or damaged goods.  Original outer cartons, packing material, and the broken items must be retained for inspection.

 

CO-OP PROGRAM

MPI actively participates in your qualified co-op programs.  Please contact our Customer Service for details.

 

RELEASE PROGRAM

Entire program will be billed with original order.  $25.00(G) charge per release, plus all additional production cost and freight for each release.  All release shipments must be completed within a 12-month period.  Contact us for extensions and charges incurred.

 

DISCONTINUED PRODUCTS

MPI reserves the right to discontinue any item, packaging, component, or style without notification.  Please contact Customer Service to confirm availability.

 

OUT OF CATALOG SOURCING

We offer a wide range of custom sourcing and manufacturing capability.  You are cordially invited to contact us with your next custom project.

 

PAYMENT TERMS

  1. Standard terms are Net 30 days from the shipping date on approved credit only.
  2. We reserve the right to require a deposit or prepayment in some instances.
  3. Published prices are subject to change and terms can also be discontinued without notice.

 

TRADEMARKS / LOGOS

Logos or trademarks displayed in this catalog are for the purpose of showing print capabilities only. These designs are not available for sale and do not imply endorse-chased by or through the company to which the logos or trademarks belong.

 

LESS THAN MINIMUM

A less than minimum charge will apply to each order if ordered quantity is below 1st column quantity listed per product.

 

WARRANTY

We guarantee our products to be free of defects.  On Crystal and Jade Glass items, minor variations in clarity with slight difference in size can occur, particularly when the piece is handcrafted, such minor variations are not considered defects.